How we work, what we promise, and what we ask of everyone in the Anu Ki Rasoi family — buyers, home chefs, and delivery partners across Jaipur, Udaipur and Indore.
This document is an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021. It governs your access to and use of the website www.anukirasoi.com and any Anu Ki Rasoi ordering channels, including our WhatsApp community groups (together, the "Platform").
1. Who we are
Anu Ki Rasoi ("we", "us", "our") operates an online marketplace that connects buyers ("you", "Buyer") with independent, verified home chefs ("Home Chefs") who prepare fresh, pure-vegetarian meals, and with independent delivery partners ("Delivery Partners") who pick up and deliver those orders. We currently operate in select localities of Jaipur, Udaipur and Indore.
Anu Ki Rasoi acts as an intermediary and facilitator only. Meals are prepared and sold by Home Chefs; deliveries are performed by Delivery Partners. We do not prepare food ourselves and do not take ownership of any order at any point.
2. Acceptance of these terms
By browsing the Platform, joining our WhatsApp community, placing an order, or registering as a Home Chef or Delivery Partner, you agree to these Terms, our Privacy Policy, and our Refund Policy.
If you do not agree, please do not use the Platform.
We may update these Terms from time to time by posting the revised version on this page. Continued use after an update means you accept the revised Terms.
You must be 18 years or older, and competent to contract under the Indian Contract Act, 1872, to transact on the Platform.
3. How ordering works
Most meals on Anu Ki Rasoi are pre-ordered: you place your order before the published cutoff time for a given meal slot (e.g. lunch or dinner), and the Home Chef cooks it fresh, to order.
Menus, prices, portion descriptions and availability are set by each Home Chef. We display this information as provided by them.
An order is confirmed only when accepted by the Home Chef. We will notify you if an order cannot be accepted or if an item becomes unavailable.
Delivery time estimates are indicative. Actual times may vary with traffic, weather, and order volume.
4. Payments
All payments are in Indian Rupees, through the payment methods shown at checkout (UPI, cards, net banking, or cash on delivery where offered).
Where we collect payment, we do so as a limited payment collection agent on behalf of the Home Chef and Delivery Partner, and remit their dues to them.
Taxes, where applicable, are charged as determined by the Home Chef or law. Final invoices are issued by the party responsible for the supply.
5. Your responsibilities
Provide accurate registration, contact and delivery details, and keep them current.
Keep your account credentials and OTPs confidential; you are responsible for activity under your account. One account per person.
Provide adequate directions and be reachable at delivery time. If an order cannot be delivered because of missing or wrong information from you, it may be treated as delivered.
Do not post or transmit content that is unlawful, defamatory, obscene, hateful, misleading, infringing, or that harms minors; do not spam other users, misuse offers, impersonate others, or attempt to scrape, hack, probe, overload, or otherwise interfere with the Platform.
Do not discriminate against any Home Chef, Buyer, or Delivery Partner on grounds of religion, caste, gender, disability, or any other unlawful basis. Doing so may result in immediate loss of access.
Purchases are for personal consumption, not resale.
6. Role and limits of Anu Ki Rasoi
The contract for sale of food is between you and the Home Chef. The contract for delivery is between you/the Home Chef and the Delivery Partner.
We do not guarantee the taste, suitability, or fitness for your dietary needs of any meal; ingredient and allergen information is provided by the Home Chef. If you have allergies, check with us before ordering.
We verify Home Chefs' FSSAI registration and identity documents at onboarding, but we do not supervise cooking and are not liable for acts or omissions of Home Chefs or Delivery Partners.
We will, however, assist in good faith with complaints — see "Grievances" below.
The Platform is provided "as is". To the maximum extent permitted by law, our aggregate liability for any claim relating to the Platform is limited to the value of the order to which the claim relates.
7. Delivery Partners
Delivery Partners are independent contractors who choose their own shifts. They are not employees or agents of Anu Ki Rasoi. Delivery fees, where charged, are shown before you confirm your order. Anu Ki Rasoi charges no commission on Delivery Partners' delivery earnings.
8. Offers and promotions
Offers may be city-, chef-, or user-specific, may carry additional conditions, cannot be exchanged for cash, and may be changed or withdrawn at any time.
Misuse of offers (multiple accounts, fake referrals, etc.) may lead to reversal of benefits and suspension.
9. Intellectual property
The Anu Ki Rasoi name, logo, mascot, website design and content are our property or used under license. You may not copy, modify, or use them for any commercial purpose without our prior written consent. You may print or save pages for personal reference.
10. Suspension and termination
We may suspend or terminate accounts that provide false information, breach these Terms, create legal risk, or engage in fraud or abuse. Suspended users may not re-register without our consent.
11. Governing law
These Terms are governed by the laws of India. Courts at Jaipur, Rajasthan shall have exclusive jurisdiction over disputes relating to the Platform.
12. Grievances
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and rules made thereunder, the contact details of our Grievance Officer are:
This Privacy Policy describes how Anu Ki Rasoi collects, uses, shares and protects your information when you use www.anukirasoi.com, our WhatsApp ordering channels, and related services. By using the Platform you consent to the practices described here. This Policy should be read together with our Terms & Conditions.
1. Information we collect
Account and contact details: name, mobile number, email, delivery addresses, and city, provided when you register, order, or join our WhatsApp community.
Order information: items ordered, order history, dietary preferences you share, payment method and transaction status (we do not store full card numbers — payments are processed by RBI-authorised payment gateways).
KYC information (Home Chefs and Delivery Partners only): identity and address documents such as Aadhaar, PAN, driving licence, FSSAI registration, vehicle and bank details, collected during onboarding and verification.
Location: your delivery address, and — if you allow it — device location to show nearby Home Chefs and track deliveries.
Device and usage data: IP address, browser type, pages viewed and basic analytics, collected via cookies and similar technologies.
2. How we use your information
To register your account, process and deliver orders, and collect and remit payments.
To verify Home Chefs and Delivery Partners and maintain food-safety and trust standards.
To send transactional messages (order confirmations, OTPs, delivery updates) via SMS, WhatsApp, email, or phone.
To send promotional communication about offers and new chefs — you may opt out at any time (see below).
To improve the Platform, troubleshoot issues, prevent fraud, and comply with legal obligations.
3. What we share, and with whom
With Home Chefs: your name, order details and delivery locality, so they can prepare your order.
With Delivery Partners: your name, address and phone number, only for the order they are delivering.
With service providers: payment gateways, SMS/WhatsApp messaging providers, and analytics services, bound by confidentiality obligations.
With authorities: where required by law, court order, or to investigate fraud or safety incidents.
We do not sell your personal information to anyone.
4. Cookies
We use cookies and similar technologies for sign-in, remembering preferences, and understanding how the site is used. You can control cookies through your browser settings; some features may not work without them.
5. Data security
We use appropriate technical and organisational safeguards — encryption in transit, access controls, and PCI-compliant payment processors — to protect your data. No internet transmission is fully secure, so please keep your credentials confidential and report suspected misuse immediately.
6. Data retention, correction and deletion
We retain personal data only as long as needed for the purposes above or as required by law (e.g. tax records).
You may access and correct your details from your account, or by writing to us.
To delete your account or withdraw consent, email support@anukirasoi.com. We will act on the request within a reasonable time; some services may no longer be available to you after withdrawal.
7. Opting out of promotions
Reply STOP to promotional SMS/WhatsApp, use the unsubscribe link in emails, or write to support. Transactional and legally required notices will continue.
8. Children
The Platform is not directed at persons under 18. We do not knowingly collect data from minors.
9. Changes to this policy
We may update this Policy from time to time and will post changes on this page, with prominent notice for significant changes.
Because every Anu Ki Rasoi meal is cooked fresh, to order, by a home chef, our cancellation windows are tied to when cooking begins. Capitalised terms have the meaning given in our Terms & Conditions.
1. Cancelling an order
Pre-ordered meals (lunch/dinner orders placed before the cutoff): you may cancel free of charge any time before the order cutoff time shown for that meal slot. After the cutoff, the Home Chef has begun sourcing and cooking, and the order cannot be cancelled.
On-demand orders: you may cancel within 2 minutes of placing the order. After that, cancellation is not available as preparation begins.
Repeated or abusive cancellations may lead to refusal of refunds or suspension of your account.
2. When we may cancel
We (or the Home Chef) may cancel an order — and may deduct reasonable costs where the reason is attributable to you — if:
the delivery address is wrong, incomplete, or outside our service zone;
you are unreachable by phone or WhatsApp at delivery time, or refuse delivery without a valid reason;
an ordered item becomes unavailable (in this case you get a full refund of the affected amount, or the option to cancel the whole order at 100% refund);
the order cannot be delivered for reasons attributable to us or the Home Chef — in which case no charge applies to you at all.
3. When you are entitled to a refund
You are eligible for a refund of up to 100% of the affected value, assessed case by case, if:
your order was cancelled by us or the Home Chef for reasons not attributable to you;
the packaging arrives visibly tampered or damaged and you refuse acceptance for that reason;
a wrong order or wrong items were delivered;
items were missing from your order;
the order was unreasonably delayed (more than 2 hours past the promised slot) for reasons within our or the Home Chef's control;
there is a genuine, verifiable quality or food-safety issue, reported promptly with supporting photos.
Please report issues to our support team via WhatsApp or email before or at the time of delivery wherever possible, and within 4 hours for quality issues. Where delivery is confirmed by OTP, please check your order before sharing the OTP — once shared, the order is treated as accepted.
4. How refunds are paid
Refunds are processed to the original payment method used for placing the order and are typically credited within 5–7 business days, depending on your bank or payment provider.
If you prefer, eligible refunds can be credited instantly to your Anu Ki Rasoi Wallet/Credit for use on future orders.
For Cash on Delivery (COD) orders with a verified issue, you will not be asked to pay at the time of delivery, or the eligible refund amount will be credited to your Anu Ki Rasoi Wallet or processed to your bank account, as applicable.
Where a refund is processed to your bank account, it will be initiated to the bank account associated with the payment method used to pay Anu Ki Rasoi.
Our assessment of refund claims, made in good faith after reviewing the available evidence, is final.
Food-safety note: complaints about a specific dish are also shared with the Home Chef concerned and factored into their quality record. Chefs with repeated verified complaints are delisted.
Home Chef (Seller's) Terms & Conditions
Last updated: July 2026
These terms apply to home chefs ("Home Chef", "you") who list and sell meals through Anu Ki Rasoi. They form a binding agreement between you and Anu Ki Rasoi from the date you complete onboarding, and apply in addition to our general Terms & Conditions and Privacy Policy.
1. Onboarding and eligibility
You must be 18+ and provide accurate KYC (Aadhaar, PAN), a valid FSSAI registration, kitchen details, and bank details for payouts.
We may conduct a kitchen hygiene review and a tasting evaluation before listing you, and periodically thereafter.
Your listing may be suspended if any document expires or verification fails. Keep your documents current.
2. Menu, pricing and orders
You set your own menu and prices. Menus are pure vegetarian; items must match their published description and portion size.
Most orders are pre-orders: order counts for a meal slot are confirmed to you at the published cutoff, so you can plan and cook to exact numbers.
Once you accept an order, you are responsible for preparing it fresh, on time, and having it ready for pickup at the agreed window.
Update your availability calendar in advance. Repeated last-minute unavailability after orders are confirmed may lead to penalties or delisting.
3. Food quality and safety
Cook in a clean kitchen, use fresh ingredients from reliable sources, and follow the food-safety practices covered in onboarding.
Do not use ingredients past expiry, or artificial colours and taste enhancers not declared on the menu. Declare common allergens where asked.
As the food business operator for your kitchen, you are legally responsible for the food you sell, including compliance with the Food Safety and Standards Act, 2006.
Verified quality complaints may result in the meal being refunded to the Buyer at your cost. Items rated persistently low, or with repeated verified complaints, may be delisted.
4. Payouts and charges
Payouts are settled weekly to your registered bank account, with an itemised statement of orders, dates and amounts.
Platform charges (if any), refunds attributable to you, and applicable penalties are shown transparently on your statement and deducted from payouts.
You are responsible for your own taxes on your earnings. Where required, tax invoices to Buyers are issued in your name.
5. Content and intellectual property
Photos of your dishes taken by or for Anu Ki Rasoi may be used by us to promote your listing and the Platform. You may request watermarked copies for your own social media.
Only use images and text you have rights to. You are responsible for any infringement in materials you supply.
Your recipes remain yours. We will not publish your recipes without your consent.
6. Confidentiality and conduct
Buyer contact information shared with you is only for fulfilling orders. Do not use it for direct marketing, or share it with anyone.
You are free to work with other platforms. We only ask that orders accepted on Anu Ki Rasoi are honoured with the same care.
Do not make false or disparaging claims about the Platform, other chefs, or buyers.
7. Relationship
You are an independent seller. Nothing in these terms creates an employment, agency, or joint-venture relationship between you and Anu Ki Rasoi. You may not bind us by your actions or assign these terms without our written consent.
8. Suspension, exit and termination
Either party may end this arrangement with 14 days' written notice. Please fulfil all confirmed orders through your notice period.
We may suspend or terminate immediately for food-safety risks, fraud, misuse of buyer data, or material breach of these terms.
After exit, we will settle your final payout in the next payout cycle and anonymise your personal data, except records we must keep by law.
9. Indemnity and liability
You agree to indemnify Anu Ki Rasoi against third-party claims arising from the food you prepare, incorrect information you provide, or your breach of law or these terms. Our liability to you is limited to the fees payable for the orders to which a claim relates.
10. Governing law
These terms are governed by the laws of India, with courts at Jaipur, Rajasthan having exclusive jurisdiction.